GENERAL INFORMATION
1. What time are check-in and check-out?
Check-in is available from 2:00 PM, while check-out is due by 12:00 PM.
2. What are the reception hours?
Reception is available 24 hours a day.
3. What languages are spoken at the reception?
Our staff speaks Italian and English; additional languages may be available.
4. Where is the property and how can I reach it?
Villa Paola is located in Tropea, in a panoramic and quiet location, at a short distance from the historic centre and from the sea. It is easily reachable by car or transfer services.
5. Is parking available at the property?
Yes, complimentary private parking is available for guests.
6. Is the property equipped with an elevator?
No, the property is not equipped with an elevator.
7. What accessibility features are available at the property?
There are accessible common areas; we recommend mentioning any special needs at the time of booking.
8. Is Wi-Fi available at the property?
Yes, free Wi-Fi is available throughout the property.
9. Are pets allowed?
No, pets are not allowed.
10. Is luggage storage service available?
Yes, a luggage storage service is available.
11. What amenities are included in the rooms?
Our rooms feature air conditioning, Wi-Fi, complimentary minibar, a safe, and a private bathroom with a courtesy set.
12. Is a city tax required?
Yes, a city tax is required according to municipal regulations.
13. What credit cards are accepted?
Major credit cards are accepted.
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CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
Check-in takes place at the reception upon presentation of a valid ID.
2. Is early check-in possible?
Yes, early check-in is available upon request and subject to availability.
3. Is late check-out possible?
Yes, late check-out is available upon request and for an additional fee.
4. What are the reception hours?
Reception is available 24 hours a day.
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PROPERTY & SERVICES
1. Is there a transfer service to/from the property?
A transfer service to/from the main airports and train stations is available upon request.
2. Is there a charging station for electric cars?
No, the property is currently not equipped with electric car charging stations.
3. Are children allowed at the property?
No, the minimum age for check-in is 18.
4. Does the property have a private beach?
No, the property does not feature a private beach but collaborates with partnered beaches in the surrounding area.
5. Are beach towels provided?
Yes, beach towels are available for guests.
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ROOMS
1. Are baby cribs and cots available?
This property does not provide baby cribs or cots.
2. Are accessible rooms available?
Yes, accessible rooms are available; we recommend requesting them at the time of booking.
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BREAKFAST
1. Is breakfast included?
Yes, breakfast is included in the stay.
2. What time is breakfast served?
Breakfast is served in the morning from 7.30 AM to 10.30 AM.
3. Where is breakfast served?
Breakfast is served at the indoor restaurant or in dedicated areas.
4. What type of breakfast is served?
We offer a high-quality breakfast featuring selected products, served buffet-style or à al carte.
5. Are gluten-free, vegetarian, or vegan options available?
Yes, options based on special dietary needs are available upon request.
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RESTAURANTS & BARS
1. Is a restaurant available at the property?
Yes, a gourmet restaurant is available on site.
2. Are gluten-free, vegetarian, or vegan options available?
Yes, the restaurant offers dedicated menus upon request.
3. Is there a bar on site?
Yes, a bar is available on site.
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SPA, POOL & GYM
1. Is there a SPA/wellness center at the property?
No, Villa Paola does not feature a wellness center.
2. Is there a pool at the property?
Yes, an outdoor pool is available.
3. What are the pool hours?
The pool hours are displayed at the property.
4.Do you provide pool towels?
Yes, pool towels are provided.
5. Is a gym available at the property?
No, the property does not feature a gym.
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ACTIVITIES, EXPERIENCES & EVENTS
1. Is there a concierge service?
Yes, a concierge service is available.
2. Do you arrange tours and excursions in the surrounding area?
Yes, tours and excursions can be arranged through the reception.
3. Is it possible to arrange weddings or private events?
Yes, Villa Paola is available for private events and weddings upon request.
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PAYMENTS AND CANCELLATIONS
1. What are the cancellation terms?
The cancellation terms may vary according to the selected rate at the time of booking.